Shipping & Delivery

Every order is hand-packed at our distillery in Miami, QLD. From our shelves to your door, here’s how it all works.

Dispatch

Place your order before 2pm AEST and it will ship the next business day.

The moment it leaves us, you’ll receive a tracking link via email.

Orders placed on Friday afternoons, weekends, or public holidays will be dispatched the following business day.

Promotions, Campaigns & Limited Releases

When a campaign lands or a limited release drops, things move quickly through a small distillery.

During these periods, please allow 3–5 business days for dispatch. Every bottle is packed by hand, and we take the time to get it right.

For limited releases, dispatch timeframes begin from the official release date, which is listed on the product page before checkout.

If your order includes a limited release item, the full order will ship together once it’s ready.

Shipping Options

• Free Standard Shipping on Australian orders over $150
  
• Free Express Shipping on Australian orders over $250
  
• Standard and Express shipping available at checkout on all orders
  

We ship with Aramex, Fastway, Couriers Please, TNT, and Australia Post.

For remote areas and all express deliveries, we use Australia Post.

Have a preferred courier? Leave a note at checkout and we’ll do our best to make it happen.

Estimated Delivery Timeframes

• Metro areas: 1–7 business days
  
• Regional areas: up to 14 business days
  
• Remote areas: 7–10 business days
  

Delays can happen, especially during peak periods or public holidays. While we can’t guarantee exact delivery dates, we’ll always keep an eye on your shipment from our end.

Age Verification

Some deliveries may require ID to confirm the recipient is 18+.

If no one over 18 is available at the time of delivery, your parcel may be held for re-delivery or collection from a local depot.

PO Boxes & Parcel Lockers

We can ship to PO Boxes and Parcel Lockers. These orders will be sent via Australia Post.

Local Pickup

Local pickup is available from:

• Gold Coast Distillery (Miami)
  
• Granddad’s Bar (Newcastle)
  

Select Local Pickup at checkout and we’ll notify you as soon as your order is ready.

Photo ID may be required on pick up to verify age.

View full pickup details →

Need to Change Your Address?

Reply to your order confirmation within 24 hours and we’ll do our best to update it before dispatch.

Once an order has shipped, we’re unable to redirect it. In some cases, Australia Post may be able to assist depending on the delivery status.

Damaged or Incorrect Orders

We take care packing every order, but sometimes things don’t go to plan.

If your order arrives damaged or incorrect, email

warehouse@granddadjacks.com

within 24 hours of delivery, including a photo, and we’ll organise a replacement or credit.

Anything Else?

Got a special request or question before ordering?

Reach out to warehouse@granddadjacks.com and we’ll see what we can do.