shipping & handling
All online orders placed before 3pm AEST are dispatched the following business day.
We offer free standard shipping Australia-wide on all orders over $50. You can select Express Shipping at checkout for faster delivery.
We use a combination of Sendle (Fastway & Couriers Please), TNT and Australia Post to fulfil all orders. If you have a courier preference, you can leave us a note in the comments. For remote areas & express post deliveries, we use Australia Post.
Local delivery and local pick-up options are available from our Gold Coast & Brisbane venues. These options can be selected at checkout before your payment is processed & are usually ready within a few hours.
Due to the current delays affecting couriers nationwide, we cannot guarantee delivery dates.
All tracking information is sent to you via email once the order has been packed & dispatched from the distillery. You can track your order with the courier directly to ensure it's on time.
Estimated shipping times are only a guide and may differ during busier holiday periods:
Australian Same City / Metro Areas: 1 - 7 business days
Australian Remote Areas: 7 - 10 business days
Australian Country: up to 14 business days
For special shipping requests or requirements, please contact us at firstname.lastname@example.org
Check out the below links for courier Christmas cut off dates:
SENDLE - https://try.sendle.com/en-au/christmas
AUSTRALIA POST - https://auspost.com.au/sending/christmas-sending-dates
Sometimes things happen. If you receive damaged or incorrect goods, you must notify us within 24hours to receive a credit or replacement.
online store terms & conditions
LEGAL DRINKING AGE: You must be over the age of 18 to purchase from our online store.
Granddad Jack's Craft Distillery supports the responsible service of alcohol and will never supply alcohol to minors.
OUT OF STOCK ITEMS: While we endeavour to correctly & quickly list 'out of stock' items on our online store, sometimes there can be a small delay in updating this information during busier times. We will contact you if this happens to offer a refund or credit towards another purchase.